Refund Policy

Our Commitment

FloorStrategy is built for flooring professionals and we want you to be satisfied with the Service. This policy explains when refunds are available and how to request one.

Monthly and Yearly Subscriptions

Subscription fees, whether monthly or yearly, are generally non-refundable. If you cancel your subscription, you will retain access to the Service through the end of your current billing period and will not be charged again. We do not issue prorated refunds for unused portions of a billing period, except as described below.

Exceptions: When We Will Issue a Refund

We will issue a full refund of your most recent charge if any of the following apply:

• You were charged in error (duplicate charge, wrong amount, or charge after cancellation)
• You experienced a significant service outage lasting more than 24 consecutive hours that was caused by FloorStrategy and that we were unable to resolve
• You are a new subscriber and request a refund within 7 days of your first charge, provided you have not used the Service extensively during that period

Free Trial Users

The free trial does not require a payment method, so you will not be charged during or after your trial unless you choose to subscribe. If you subscribe during your trial, your first charge happens when the trial ends, and the new subscriber exception above counts from that first charge.

How to Request a Refund

Email garrett@floorstrategy.com with your account email address, the charge date, and a brief description of the issue. We will respond within 2 business days. Approved refunds are processed within 5–10 business days and returned to your original payment method.

Changes to This Policy

We may update this policy from time to time. Changes will be posted at floorstrategy.com/refund-policy with an updated date.

Contact

Questions about refunds? Email garrett@floorstrategy.com.